• Front Desk Agent

Front Desk Agent

210 Cedar Street, Cook, WA, USA


Type : Job
Date : July 26, 2023


Please email with a list of times you are available for an interview. We require weekend and evening availability for our Front Desk Team.

**General Overview:** Responsible for assisting guests efficiently, courteously and professionally in all front desk related functions according to the standards set forth by the Front Desk Manager. A high standard of service and hospitality must be maintained at all times.

**Benefits:** Full insurance benefits for employees 32+ hrs per week, employee travel program per quarter, paid time off, sick time, consecutive days off, and hotel discounts for all locations.

**About The Society Hotel:** Our hotel embodies what’s important and best about the northwest: an adventuresome spirit combined with a love of life and honoring without fetishizing the past. That’s what creates the enduring heart of this region. We make that easily accessible to people.

**Company Mission: ** To connect people, and create community, through hospitality.

**Company Vision:** To be the highest ranked hotel in customer satisfaction. To have the most satisfied staff. To be the best hotel investment.

**Company Values:** Authenticity, Accessibility, Comfort, and Adventure


-Answers phone, routes calls, takes messages and handles all incoming/ outgoing reservation requests.-Assists guests with check-in and check-out, and verifies bill with guest, post necessary charges, adjustments and payments.-Coordinates all room moves, late check-outs, and stay-overs to appropriate personnel.-Responds immediately and follow through on all guest requests and complaints.-The following skills are required: standing/walking (85% of shift), talking on the phone (40% of shift), computer operation (50% of shift), people skills (95% of shift), lifting up to 10 pounds (95% of shift), maximum of 50 pounds.-Responsible for cash bank, daily paperwork, balancing audit and deposits.-Assists guests with questions and directions.-Is a sales representative! Tells our guests about our facilities: Café, Spa & Bathhouse, nearby attractions, other Society Hotel locations (when applicable).-Checks online booking agents (Air BnB, etc) and verifies information in the computer.-Inspects all equipment and furniture in your daily work area for any hazards to employees and/or guests. – Maintains cleanliness of guest facing facilities (lobby, spa, etc.).


-Follows established standards and work procedures for the front desk.-Coordinates with all other departments insure total guest satisfaction.-Prevents loss or damage to hotel supplies and property.-Completes daily checklists. -Arranges for special services that may be requested by the guests.

***This position is $18-$19 hourly. We are looking for full and part time employees to join our team!***’

Email michaela@thesocietyhotel.com to schedule an interview. 



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