Front Desk Agent

What you will have an opportunity to do:

Front desk associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Assist in managing the daily operations of all areas of the Front Desk, Bell Staff and PBX departments and to maintain the integrity of daily routines, checklists, guest issues and service standards.  Ensure a quality and unique service experience.  Work to maximize guest satisfaction and handle daily departmental objectives. 

Your Role:

• Check guests in, ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established. 
• Thoroughly complete all guest transactions.
• Interact with resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and resort policies.
• Maintain house bank.
• Ensuring the Front Desk and Lobby are always neat and clean.
• Resolving guest issues with the ability of turning a negative experience int a positive experience.
• Communicate all pertinent information to the manager on duty.
• Assisting with all guests’ inquiries via phone or in person.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

• Perform other duties as assigned.

What are we looking for?

• A minimum of one year of customer service-related experience.
• Excellent computer skills
• Must be available to work varies days and hours including weekends, evenings and holidays.
• Refined verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Able to demonstrate and maintain consistent and efficient performance.
• Able to accomplish projects in a timely manner.

Compensation:

$20.00 /hour