Lead Front Desk Agent

What you will have an opportunity to do:

The Front Desk Lead is responsible for overseeing the daily operations of the front desk, ensuring that guests receive a warm welcome and that all front desk activities are performed efficiently and effectively. This role includes leading and training front desk staff, handling guest concerns, and ensuring that all hotel policies and procedures are followed. The Front Desk Lead also serves as a key point of contact for guests and staff, promoting a positive guest experience and fostering a supportive work environment.

Your Role:

• Oversee all daily Front Office operations and ensure superior guest satisfaction. 
• Daily monitoring of room inventory, rate, and plan availability.  Maintain average daily rate to ensure revenue maximization forecasting occupancy.
• May include attending required meetings and ensure all information is communicated to staff if Manager unavailable.
• Ensure authority and responsibility are properly delegated to all associates, so that the workload is distributed equally and handled in a professional manner.
• Must be knowledgeable and possess the ability to perform all clerk essential functions and supportive functions.
• Maintains an up to date working knowledge of all resort amenities as well as any special events.
• Interacts with resort staff in a professional manner, assisting other departments with necessary information.
• Up sells other resort services and amenities to guests.
• Always maintains a professional demeanor and attitude.
• Follows set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Maintains constant awareness of safety issues, (i.e., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Skamania Lodge dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues always.
• Performs other duties as assigned.
• Supportive functions: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the resort.
• Perform Manager on Duty shifts.
• Relieve Front Office departments or staff for breaks/lunches.

• Assist on the communications switchboard.

Full Benefits and Perks available at Skamania.com/careers

What are we looking for?

• Must be available to work a flexible schedule to include nights, weekends and holidays
• Minimum 1 year customer service experience required. Previous hotel or resort preferred
• Strong computer skills and working knowledge of Microsoft Office Programs
• High school diploma or equivalent
• Must be able to read, write and speak English
• Excellent customer service skills and phone etiquette
• Excellent team building and leadership skills
• Basic math skills
• Must be able to work well under pressure and prioritize job duties
• Ability to accurately follow instructions, both verbally and written
• Ability to deal effectively and interact well with guests and associates
• Ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be professional in appearance and demeanor
• PCI Compliance Training (done at time of hire)

Compensation:

$22.00