Front Desk Agent

Description

Join Our Guest Services Team & Create Unforgettable Experiences!

Are you passionate about hospitality and creating memorable moments? As a Front Desk Associate, you’ll be the welcoming face of Skamania Lodge, setting the tone for exceptional guest experiences. This highly visible role allows for meaningful interactions while managing guest registrations, providing resort information, and ensuring a seamless stay.

If you thrive in a fast-paced, guest-focused environment, this is the perfect opportunity for you!

What You’ll Do:

Welcome & Assist Guests: Check guests in and out, confirm payments, note special requests, and ensure accuracy.
Enhance Guest Stays: Promote and sell special hotel programs, upgrades, and experiences.
Deliver Exceptional Service: Turn challenges into positive experiences and ensure guest satisfaction.
Work as a Team: Support other departments, provide accurate information, and uphold a clean and welcoming front desk.
Manage Transactions: Handle payments, refunds, safe deposits, and ensure proper procedures are followed.
Stay Prepared: Be knowledgeable about emergency procedures and resort policies.

Why You’ll Love Working Here

Perks for ALL Employees (Full-Time & Part-Time!):

Free daily hot meals
Full access to our fitness center, showers, locker rooms, pool, and hot tub
Complimentary golf and zip-lining – because we believe in work and play
Career growth opportunities – many of our leaders started in entry-level roles
A supportive, fun, and energetic team culture

Comprehensive Benefits for Full-Time Employees:

Medical, Dental, and Vision Insurance (Employer Contribution for Medical)
401(k) with a 3.5% employer match (Fully vested immediately)
Fully Paid Life Insurance and AD&D Coverage
Pet and Accident Insurance
Exclusive discounts on hotel stays across our portfolio

Paid Time Off – The Longer You Stay, The More You Earn!

We reward your dedication with an increasing PTO plan that grows with you.

First Year: 88 hours per year (120 max)
1-5 Years: 128 hours per year (160 max)
5-10 Years: 168 hours per year (200 max)
10+ Years: 208 hours per year (240 max)
WA Paid Sick Leave – because being sick shouldn’t use up your vacation time

Competitive Pay & Flexible Schedules

$20.00 per hour
Full-time and part-time positions available
Shifts available 365 days a year – mornings, evenings, weekends, and holidays

What You Bring to the Team:

At least one year of customer service experience
Strong verbal and written communication skills
Ability to work in a fast-paced setting
Knowledge of hotel policies, procedures, and best practices
Excellent computer and problem-solving skills
Ability to maintain a high level of output without sacrificing quality
Consistent and efficient performance with attention to detail

Location – Work Where Others Vacation!

Skamania Lodge – Stevenson, WA
Nestled in the breathtaking Columbia River Gorge, our resort offers stunning views, endless outdoor adventures, and a lively hospitality team.

We’re just: