Skamania Lodge Spa Manager

We are looking for a highly motivated, detail oriented and customer focused individual to join our team as a Spa Manager!  The Spa Manager is responsible for providing treatments and effectively managing all operational aspects of the spa and fitness center to include adequate staffing levels, completing financial management duties including budgeting, forecasting, payroll and scheduling, as well as product inventory and ordering. Responsible for overseeing the spa supervisor, massage therapists, estheticians and ensuring proper techniques and service standards are met. They will work closely with Resort Sales and Conference Planning, and other various team members and departments to maximize spa services and retail sales to all resort and group guests. The Spa Manager is responsible for motivating and training staff to provide the most exceptional guest service experience. They will need to be quick on your feet and have an engaging attitude.

• Your role:

  • Full operational responsibility of the daily operations of the Spa, Pool and Fitness Center.
  • Ensure compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa, Pool and Fitness Center.
  • Creates a team of service providers to meet all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
  • Interview, select and retain excellent staff to create a leading service and treatment presentation.
  • Direct, train and maintain high level of job satisfaction/morale/teamwork among associates in respective areas of responsibility.
  • Recommends short and long-term goals for department regarding training and structure.
  • Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis.
  • Implement strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
  • Develops and recommends department products, programs, services, policies, and procedures.
  • Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure margin integrity.
  • Coordinates and oversees training opportunities regarding new associates on both services and retail product lines.
  • Assist in ensuring cleanliness of public spa areas to include spa retail, treatment rooms, locker rooms, storage areas, product storage, pool and fitness center.
  • Monitors and maintains the Wellness Center’s physical infrastructure, including the pool, fitness room equipment/area.
  • Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
  • Responsible for coordination and execution of spa packages.
  • Assists in conducting monthly trend statistics on treatments and peak operating times.
  • Consistently researches and recommends change in retail and professional products, keeping abreast of market and industry trends/changes.
  • Liaises with the Health Inspector to ensure government standards are met.
  • Designs, implements and evaluates health education, curriculum, seminars workshops, courses, and self-help programs for both guest and staff use.
  • Other duties as assigned.

     

    Additional Job Description

    • Minimum of 3-5 years’ experience in Spa operations or related field.
    •  License, Registration, and/or Certification required: State or National certification in Massage Therapy.
    • CPR Certification.
    • Working knowledge of computer programs including: Word, Excel and Microsoft Outlook. Knowledge of POS/Booking Software (Spa Soft) preferred.
    • Excellent Interpersonal, communication and listening skills – with both external and internal customers.
    • Retail purchasing and inventory knowledge.
    • Strong attention to detail and high standards of quality and cleanliness.
    • Analytical and problem-solving skills and ability to handle pressure situations with ease.
    • Be able to frequently bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
    • Flexible schedule required that allows them to work weekends, evenings and holidays when needed.